HOW WILL I RECEIVE MY ORDER? If you have ordered multiple items, these may arrive in separate deliveries. Please be cognizant of the costs, as these remain your responsibilityBenstudio has multiple artisans and sometimes we need to dispatch your order from a few different locations. HOW LONG WILL MY ORDER TAKE? We attempt to ensure every order is dispatched as quickly as possible, however as items are made to order, these naturally come with longer lead times than others. Please check the description of the item you are ordering as this will let you know what lead time is to be expected.Please note: The time frame listed in the description is from receipt of payment until dispatch. HOW DO I MAKE PAYMENT? PLEASE do an EFT to following account upon acceptance of quotation. Details will be reflected upon the TAX invoice. CAN I RETURN MY PURCHASE? Yes absolutely, however we cannot exchange or return custom made items due to lack of communication or specification. Our policy lasts 5 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 5 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping). If you would like to return your product, you will be obliged to cover the shipping costs and a 10% admin fee. If 5 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange. See our full Returns Policy. COURIER/ TRANSPORTER CHARGES Our couriers and transporters charge on either actual weight or volumetric weight (whichever is greater), we try our absolute best to keep transport costs down, Benstudio covers a portion of the transport fee to try to lighten the load for our customers. We appreciate consolidating your requests. We make use of www.emptytrips.com  to support the shared economy! Efforts to reduce our impact on the environment. WHERE IS MY ORDER? HOW CAN I TRACK THE STATUS OF MY ORDER? Simply contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. with order number (quote number) as reference and we will help you!